For the fastest assistance, message our team directly on WhatsApp.
Get in Touch
We would love to hear from you! Fill out the form below or visit us.
Phone
Address
Jl. Sanggrahan Berbah, Tegaltirto Sleman, Yogyakarta
Customer Service FAQ
1. How fast will I receive a response?
We usually reply within 10–30 minutes, depending on message volume. Our team is always active to assist you as quickly as possible.
2. What communication channels can I use?
You can reach us through WhatsApp, Email, or Instagram DM. WhatsApp is the fastest option for real-time assistance.
3. What information should I prepare before contacting customer service?
Please include your name, artwork file (if applicable), service type, and specific questions so we can respond efficiently.
4. Do you provide support outside business hours?
Yes — we often respond outside regular hours. If the team is unavailable, expect a reply first thing within the 10–30 minute response window when we are active.
5. Can I request revisions through customer service?
Absolutely. Just message us with your revision notes, and our team will guide you through the next steps quickly.
6. What if I don’t receive a reply within 30 minutes?
This rarely happens. If you experience a delay, please resend your message on WhatsApp for the fastest response.
7. Is customer service available for all services?
Yes — support is available for Spot Color Separation, DTF/DTG Setup, Vector Tracing, Artwork Cleanup, and all custom requests.